Vacation rental owners have an expanding circle of resources to help
them both find tenants and keep their investment in tip top shape, and
they can do it with varying levels of hands-on, or hands-off
participation.
Drew Macdonald, a vacation rental property manager and founder of Direct
Home Rentals a year-old vacation rental listings site serving the
Marco Island-to-Sarasota area, along Florida's western peninsula region,
says a cottage industry of services allows vacation rental owners to
choose several marketing paths, each with its own set of pros and cons.
Knowing which to choose for your vacation rental property is key.
Do-It-Yourself Marketing
Websites like DirectHomeRentals.com and dozens of others -- large and
small, mom-and-pop and corporate sized -- make it easy and cost effective
to reach a global travel market.
"Property owners are able to exchange leases by email, and accept
deposits through PayPal. Properties get booked and vacation owners retain
more of their rental income," says Macdonald.
Recent studies reveal vacation rentals are as attractive as
amenity-laden resort hotels, but the do-it-yourself crowd has missed out
on some exposure because of the cost of marketing, says Emily
Glossbrenner, co-author of "How
to Make Your Vacation Property Work For You" (Fire Crystal
Communications, $99) book and CD kit.
"Travel agents won't tell people about them because
vacation-rental owners aren't willing to pay the 10 percent (or more)
commission that hotels and resorts pay them. You won't discover these
properties in the travel sections of magazines and newspapers, because
ads are too expensive. The leading vacation-rental websites aren't much
help, because their search features are limited," said Glossbrenner.
But that's changing thanks to mergers, acquisitions and the growing
level of sophistication that can give vacation property owners a special
marketing boost.
"Over the past year, with HomeAway.com's
purchase of leading vacation-rental sites, this has begun to change.
People will soon be able to search a master database of properties to
find just the right place, with availability for the dates they need, and
with the features and amenities they want -- whether it's a rustic cabin
in the woods or a luxury-filled villa to rival the finest five-star
resort," said Glossbrenner.
Many of those features alread exist online for the vacation rental
home seeker.
But the do-it-yourself rental property owner needs to know a lot more
than just marketing.
"It's too easy for the 'rental by owner' to make a mistake in
violating Fair Housing Laws. Your fine for violating Fair Housing laws
could easily be $25,000. Always use professionals to handle rentals and
liability," said Romeo Danais, a real estate investor/owner of Romic
Financials in Oklahoma City, OK.
Macdonald says, however, it's more common to see problems arise from
owners trying to maintain property from a distance, relying on neighbors
and friends to keep an eye on their investment. Not a prudent approach.
Professional home watch services can help bridge the gap, for a fee
that cuts into rental income and hoped for do-it-yourself savings.
The best do-it-yourselfers have a background in property management,
live within 'emergency distance' of the property or can otherwise get
there quickly, should the need arise. They also tend to be fast learners
with flexible time schedules.
"They also want control of their investments. Just as E-trade and
other stock trading sites are popular, there are many property owners who
have the same mentality," says Christine Karpinski, real estate
investor, author and director of Owner Advocacy for HomeAway.com,
a network of vacation rental listing websites.
Rental Agency/Property Manager Marketing
Rental agencies, property managers and similar companies take the
guesswork out of doing-it-yourself and stand in for the property owner on
all aspects of property management from finding renters (and kicking them
out, if necessary) to maintaining the property inside and out, all
depending upon the level of service the owner buys.
They can provide housekeeping services, repairs, maintenance and
cosmetic upkeep, rental contracts, bookkeeping and virtually any related
service the owner needs and chooses to buy.
Many full-service firms are operated by real estate agents carrying
the National Association of Realtors' "Resort
& Second-Home Property Specialist" (RSPS) designation
indicating experience in the business.
"With the stiff online competition created by 'by owner'
websites, rental agencies have been forced to adapt to the changing
market. Many rental agencies have designed and developed websites that
offer many of the features and capabilities of their online competitors.
In addition, rental agents also list their properties on competing rental
websites," said Macdonald.
Perhaps the only drawback is the cost, typically 10 to 20 percent or
more of the gross rental income, which obviously eats into the cash flow.
In hot markets, the cut can be much higher -- as high as 50 percent!
Karpinski says property owners use a property manager because they
don't have the time or desire to handle the chores or they don't have a
choice because they purchased in a development where the property manager
has exclusive rental agency rights.
"Others do it because they think they have no other option. Often
their real estate agent will coax them into using their property manager
services. Some real estate agents make more money in the residual income
from renting than they do from the commissions on the sale itself,"
said Karpinski.
Vacation Rental Marketing Hybridization
Just as discount real estate brokers have become more viable in the
resale home market to meet the needs of those who don't need full service
brokers to buy or sell a home, hybridization has hit the vacation rental
marketing business.
"As the online competition for vacation rentals increases some
rental agents have begun to hybridize their industry with the Internet.
These rental hybrids offer all the benefits of online marketing with
services like home watch, and residential cleaning after tenants check
out. These hybrid rental companies can offer fee-based services and lower
commissions," said Macdonald.
The vacation home owner gets to choose from a menu of services that
offer the best of both worlds.
Karpinski says property owners who go hybrid typically are
"generally happy with auxiliary services the property manager
offers, but don't want to pay high commissions."
They also perhaps are not fully satisfied with property management
services and are using it as a stepping stone before going solo, and
renting on their own.
Also, Karpinski said, "They (property owners) are too uneasy to
cut off all of their ties with the property manager," and retain
their services as a fail safe measure.